Faq's

1. What types of products does your interior decor store offer?

Our interior decor store offers a variety of unique and creative home decor items. From 3D Crystal Lamp Balls to Astronaut Desk Lamps, you can find one-of-a-kind products that add a touch of whimsy and style to your living spaces.

2. What is your return policy?

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

3. How do I start a return?

To start a return, you can contact us at housescapecustomercare@gmail.com. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.

4. What should I do if I receive a defective or damaged item?

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

5. Are there any items that cannot be returned?

Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have questions or concerns about a specific item, please get in touch with us.

6. Can I exchange an item?

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

7. How long does it take to receive a refund?

We will notify you once we've received and inspected your return. If the refund is approved, you'll be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund as well. If more than 15 business days have passed since we've approved your return and you haven't received your refund, please contact us at housescapecustomercare@gmail.com.